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Last Updated: July 2026
Rooyal (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from Rooyal.com.ng.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website:
Personal Information
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Billing Address
- Order Information
Payment Information
Payments are processed through secure third-party payment providers. Rooyal does not store your debit or credit card details on our servers.
Technical Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referral Source
2. How We Use Your Information
Your information helps us to:
- Process and fulfil your orders
- Deliver products across Nigeria
- Provide customer support
- Verify transactions
- Improve our website and services
- Send order confirmations and delivery updates
- Respond to enquiries
- Prevent fraud and unauthorised activity
- Comply with legal obligations
Where you have given your consent, we may also send you updates about new arrivals, exclusive offers and promotions. You may opt out of marketing communications at any time.
3. Cookies
Rooyal uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep items in your shopping cart
- Analyse website traffic
- Improve website performance
- Personalise your shopping experience
You may disable cookies through your browser settings, although some features of the website may not function correctly.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted third parties where necessary to operate our business, including:
- Payment service providers
- Delivery and logistics partners
- Website hosting providers
- Analytics providers
- Customer support platforms
- Government or regulatory authorities where required by law
All third-party providers are expected to handle your information securely and only for authorised purposes.
5. Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.
While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Provide customer support
- Meet legal, tax and accounting obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
7. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Delete your personal information
- Restrict certain processing activities
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details below.
8. Children’s Privacy
Rooyal.com.ng is not intended for children under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
9. Third-Party Links
Our website may contain links to third-party websites or services.
Rooyal is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before providing any personal information.
10. Marketing Communications
If you subscribe to our mailing list, we may send you information about:
- New product arrivals
- Promotions
- Exclusive offers
- Fashion updates
- Company news
You may unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
11. International Data Processing
Some of our trusted service providers may process information on servers located outside Nigeria.
Where this occurs, we take reasonable steps to ensure your information remains protected and is handled in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
Any updates will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes have been posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:
Rooyal
Email: support@rooyal.com.ng
We are committed to addressing privacy-related enquiries promptly and professionally.