Last Updated: July 2026

Welcome to Rooyal (“we”, “our”, “us”). These Terms of Service govern your use of Rooyal.com.ng and any purchases made through our website. By accessing or using our website, you agree to be bound by these terms.

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1. Acceptance of Terms

By accessing or placing an order on Rooyal.com.ng, you confirm that you have read, understood and agreed to these Terms of Service.

If you do not agree with any part of these terms, please refrain from using our website.

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2. Products

Rooyal offers premium fashion products including, but not limited to:

• Handbags
• Tote Bags
• Crossbody Bags
• Shoulder Bags
• Wallets
• Women’s Shoes
• Men’s Footwear
• Fashion Accessories

Product images are intended to represent the items as accurately as possible. Minor variations in colour may occur due to lighting or individual screen settings.

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3. Pricing

All prices displayed are in Nigerian Naira (₦).

Prices may change without prior notice. Promotional pricing is available only for the stated promotional period.

Rooyal reserves the right to correct pricing errors at any time.

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4. Orders

Once an order has been placed, you will receive an order confirmation.

Rooyal reserves the right to decline or cancel any order due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Incorrect customer information
• Delivery restrictions

If payment has already been made for a cancelled order, an appropriate refund will be processed where applicable.

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5. Payment Methods

We may accept one or more of the following payment options:

• Pay on Delivery (where available)
• Bank Transfer
• Debit or Credit Cards
• Secure Online Payment Gateways

Pay on Delivery is available only in eligible locations and for qualifying orders.

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6. Delivery

Rooyal delivers nationwide across Nigeria.

Delivery times vary depending on location, courier availability and public holidays.

Estimated delivery dates are provided as a guide and are not guaranteed.

Customers are responsible for providing accurate delivery information.

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7. Returns & Exchanges

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

Items returned for exchange or refund must:

• Be unused
• Be in their original packaging
• Include all accessories
• Be accompanied by proof of purchase

For hygiene reasons, certain products may not qualify for returns unless defective.

Rooyal reserves the right to inspect returned products before approving any refund or exchange.

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8. Product Availability

All products are subject to availability.

We reserve the right to discontinue any product without prior notice.

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9. Customer Responsibilities

Customers agree to:

• Provide accurate information during checkout.
• Use the website lawfully.
• Not misuse or interfere with the website’s operation.
• Maintain the confidentiality of their account credentials.

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10. Intellectual Property

All content on Rooyal.com.ng, including but not limited to:

• Images
• Logos
• Product descriptions
• Graphics
• Website design
• Text
• Branding

is the property of Rooyal and may not be copied, reproduced or distributed without prior written permission.

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11. Limitation of Liability

To the fullest extent permitted by applicable law, Rooyal shall not be liable for any indirect, incidental or consequential damages arising from:

• Use of our website
• Product availability
• Delivery delays
• Technical interruptions
• Third-party courier services

Our maximum liability shall not exceed the purchase price of the affected product.

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12. Privacy

Your use of our website is also governed by our Privacy Policy.

We are committed to protecting your personal information and handling it responsibly.

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13. Promotional Offers

Promotional campaigns, discount codes and special offers:

• Cannot be exchanged for cash.
• May have expiry dates.
• May be withdrawn without notice.
• Cannot be combined unless expressly stated.

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14. Third-Party Services

Our website may integrate with third-party payment providers, delivery partners or external services.

Rooyal is not responsible for the policies or practices of these third parties.

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15. Changes to These Terms

Rooyal reserves the right to update these Terms of Service at any time.

Updated versions become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of any revised terms.

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16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Nigeria.

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17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: support@rooyal.com.ng

We aim to respond to all enquiries as promptly as possible.